Limousinen service Zurich

Frequently Asked Questions


All our chauffeurs speak German as well as English, in some cases some other languages too. If you have special requirement, please contact us.

The price is always valid for the route and the vehicle.

We can offer you our service throughout Switzerland.

These can be found on our website under "Terms and Conditions".

Please, inform us about this on time - we are happy to organize the right vehicle for you.

For each passenger we expect a suitcase (standard baggage) and a hand luggage, in case you have more luggage, please inform us on time - we are happy to organize the right vehicle for you.

In case of one-way booking, the chauffeur will take you from A to B and the service ends at that point when you arrive at your destination. An hourly booking means that the chauffeur is at your disposal for a certain period of time and can take you to multiple destinations.

No, we do not have our own app, but our booking system is suitable for mobile devices, this can be reached via our website

All passengers are insured during the journey according to our public liability insurance.

In the economy categories, we do not offer drinks for free. In all other categories, a 0.5 liter bottle of water per guest will be provided free of charge. On request, we will gladly organize other drinks for you.

You can reach us by phone at +41 (0) 79 3-999-265 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

You can pay online with a credit card. We use Stripe payment gateway, so every payment is secure and there is no risk of losing private data. It is also possible to pay by card or in cash in the vehicle just after the journey.

You will receive the invoice after the transfer by email - if you have booked several trips, you will receive the bill for every trip separately.

Existing bookings can be changed by contacting us by phone or email.

You can easily book online using our booking form or you can make the booking by phone or email.

We take trips from Switzerland to neighboring countries, we accomplish multi-day assignments abroad as well. For trips that take place abroad only, we may offer you chauffeur service through our partner network.

You can cancel your booking by E-mail, by phone or in the case of an online booking via our booking system. Up to a certain time cancellation fees will not be charged. More information on cancellations and the fees can be found in our terms and conditions.

The online prices include vehicle, fuel and chauffeur, parking and toll fees. VAT is also already included, so there are no additional costs. Only in case of delays waiting time can occur.

You are welcome to take advantage of our stand-by service, the chauffeur will be at your disposal for as long as you like.

We will gladly try to assign the same driver to your booking request again, but there is no 100% guarantee.

If you are late, please contact us immediately by phone so that we can discuss the further procedure with you.

After the booking was made, you will receive our reservation confirmation with all relevant data, meeting place and chauffeur’s data are noted. The driver will be waiting for you and will help you with the luggage.

We confirm bookings within 24 hours.

We are happy to carry out multi-stop bookings for you - just let us know the different destinations in the desired order.

Our chauffeurs check the vehicles regularly. However, we assume no liability for lost or damaged personal belongings left in vehicles. If you have forgotten something, please contact the chauffeur first. If the chauffeur can not help you, please contact our office at +41 (0) 79 3-999-265 and we will check whether your item has already been delivered to our office.

Your chauffeur will wait for you until you arrive at the meeting point. For pick-ups from the airport a 45-minute waiting time is included in the price, for all other pick-up locations 15 minutes. For an additional charge our chauffeur will wait for you as long as you want.

After a while, our chauffeur will try to contact you to coordinate with you the meeting place and the waiting time. If you are not available, our chauffeur will start the return journey. By airport pick- ups the chauffeur waits so long until your flight disappears from the scoreboard.

Please try to reach the chauffeur directly on his mobile phone. If this fails, please contact the emergency number - this can be found on your reservation confirmation in the message box.

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